Payment channels

Pay City of Panama City Beach Utility Billing and Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

888-977-8721; customers need the account number and should omit leading zeroes as instructed by the City.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The reviewed Panama City Beach page confirms online AutoPay but does not publish a text-to-pay keyword, short code or SMS enrollment flow. Customers should use the Paymentus portal or the 888-977-8721 phone channel.

Mail-in address

City of Panama City Beach Utility Billing, 230 S Arnold Road, Panama City Beach, FL 32413.

Counters, drop boxes, and office hours

Utility Billing and Customer Service, 17007 Panama City Beach Parkway, Panama City Beach, FL 32413. Published hours are Monday-Friday 7:30 a.m.-4:00 p.m. The reviewed page does not enumerate drop boxes or every accepted counter instrument.

Accepted digital instruments

What you can use online

Paymentus accepts Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit and Venmo; the City payment page notes that it does not charge for debit/credit-card payments. AutoPay is available.

2026 transaction pricing

Convenience fees

No City debit/credit-card charge is stated on the current official payment page. The reviewed page does not separately identify an e-check or third-party fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Panama City Beach Utility Billing and Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →