Municipal Department
City of Panama City Utilities Division – Water, Wastewater and Garbage
Serving Panama City and portions of unincorporated Bay County
Population served
Approximately 36,000 residents within Panama City plus portions of unincorporated Bay County; the City operates roughly 700 miles of water and wastewater infrastructure, more than 140 lift stations, and two wastewater treatment plants with 12.5 million gallons per day of capacity.
State system code
FIPS 12
Billing frequency
Monthly. The 2026 billing brochure states that bills are generated every 28–35 days according to the customer’s route, and payment is due within 15 days of the bill date.
Provider briefing
How this utility’s billing works
City of Panama City Utilities Division – Water, Wastewater and Garbage operates as a municipal department serving Panama City and portions of unincorporated Bay County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water and wastewater rates with fixed base/facility charges and usage charges; the City’s adopted rate resolutions include inside-city and outside-city schedules and recurring annual fiscal-year adjustments. The City has also used conservation and infrastructure-related rate increases, so the current bill and FY2026 resolution control the exact tier values.. Bills are generated monthly. the 2026 billing brochure states that bills are generated every 28–35 days according to the customer’s route, and payment is due within 15 days of the bill date., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a universal current figure because Panama City has inside-city and outside-city schedules, meter-size-dependent base charges, usage charges, garbage charges, and recent rate/billing-system changes. A 5,000–7,000-gallon household should calculate from the current bill and the FY2026 water/wastewater resolution rather than use an outdated average.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed from metered water use under the City’s residential and commercial schedules, with a fixed wastewater base facility charge and a commodity charge generally applying through the residential usage range. The City’s rate resolutions distinguish inside-city and outside-city customers, and the current bill can also include garbage and other municipal utility charges. No universal winter-average formula is published on the customer billing page.
Meter and infrastructure notes
The City operates meter transmitter units and has disclosed MXU malfunctions, software errors, delayed billing cycles, and estimated-billing issues in its current billing-relief notices. The Utilities Division has also described New World and Sensus systems used for meter and account data. Bills are issued on 28–35-day route cycles; the City does not promise a universal hourly AMI transmission interval.
Emergency water support
Report a leak or water emergency
Utility Billing is (850) 872-3166 for account and billing issues. For water/sewer system emergencies, the Utilities Division directs customers to the City’s utility operations contact at (850) 872-3165 and the Utility Billing Department; call immediately for a water main break, sewer backup, or suspected public-side leak.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Panama City and portions of unincorporated Bay County
City of Panama City Utilities Division – Water, Wastewater and Garbage is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.