Payment channels

Pay City of Panama City Utilities Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud; the City announced that Paymentus stopped accepting transactions in January 2026 and customers must enroll in InvoiceCloud through the official City website.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed City utility page provides 850-872-3166 for water-bill questions but does not expose the new payment IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

City of Panama City Utilities Division, Panama City, FL; the reviewed official page does not expose a complete current remittance address, so customers should use the address printed on the new InvoiceCloud bill.

Counters, drop boxes, and office hours

City Hall billing counter, Panama City, Florida; the City announced that residents may pay online, by phone, or in person. Current counter hours, drop-box locations, and accepted desk instruments were not exposed in the reviewed source.

Accepted digital instruments

What you can use online

InvoiceCloud online payments, phone payments, and in-person payment; the reviewed current City notice does not expose a complete list of card, ACH, e-check, or wallet methods.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed 2026 InvoiceCloud transition notice does not expose the current processing fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Panama City Utilities Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →