Municipal Department
City of Port St. Lucie Utility Systems – Water, Wastewater and Reclaimed Water
Serving Port St. Lucie
Population served
Approximately 230,000 residents in the rapidly growing City of Port St. Lucie; the municipal Utility Systems Department provides water, wastewater, and reclaimed-water service to residential and commercial accounts.
State system code
FIPS 12
Billing frequency
Monthly. Bills are rendered monthly and a monthly base facility charge/readiness-to-serve fee applies even when the account records no usage.
Provider briefing
How this utility’s billing works
City of Port St. Lucie Utility Systems – Water, Wastewater and Reclaimed Water operates as a municipal department serving Port St. Lucie. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing/inclining consumption tiers billed in thousand-gallon increments to promote conservation, plus fixed monthly base facility charges for water, wastewater, and reclaimed water. The City's FY2025-26 budget and customer guide state that the water rate increased for the fiscal year while sewer rates remained the same; the current rate schedule controls the exact 2026 dollar amounts.. Bills are generated monthly. bills are rendered monthly and a monthly base facility charge/readiness-to-serve fee applies even when the account records no usage., and a typical residential cost reference is The City’s current customer-service guide illustrates an average monthly combined water-and-sewer bill of approximately $93.19 before optional processor fees. Actual 2026 cost varies by meter size, water tier, sewer cap, reclaimed-water service, base facility charges, and usage; the City notes that 5,000–7,000-gallon usage can cross different thousand-gallon tiers.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is calculated from metered water usage, while sewer-only accounts pay a flat sewer rate. Residential sewer charges are capped at 8,000 gallons of metered water use. A monthly base facility charge remains due regardless of usage, so a customer who is away or uses no water still receives the fixed service component.
Meter and infrastructure notes
The City bills from water-meter readings in thousand-gallon increments and may estimate a bill after severe weather when a reading cannot be obtained. Its FY2025-26 budget states that Utility Systems is transitioning to advanced ultrasonic meters, which use sound waves and have fewer mechanical parts than traditional meters. The public customer pages do not promise a universal hourly AMI transmission interval or a single meter-read calendar for every route.
Emergency water support
Report a leak or water emergency
(772) 873-6400, available through the phone menu for water and sewer emergencies; the City’s contact page states that Administration and Field Operations use the number 24 hours a day, 365 days a year. Press 2 for a water/sewer emergency. Report leaks, sewer alarms, main breaks, and other service hazards promptly.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Port St. Lucie
City of Port St. Lucie Utility Systems – Water, Wastewater and Reclaimed Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.