Payment channels

Pay City of Sarasota Utility Billing Services

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Utility Billing is 941-263-6260 and the reviewed page does not publish a separate IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Sarasota's InvoiceCloud system supports text-to-pay; the City states customers can pay by text after enrollment, but the reviewed page does not publish a keyword or short code.

Mail-in address

City of Sarasota, P.O. Box 31510, Tampa, FL 33631-3510.

Counters, drop boxes, and office hours

Utility Billing Office, 1575 2nd Street, Sarasota, FL 34236, Monday-Friday 8:00 a.m.-4:30 p.m.; 24-hour check/money-order drop box in the office parking lot. Cash-only Amscot locations add a $1.50 convenience fee.

Accepted digital instruments

What you can use online

InvoiceCloud online credit/debit card, Apple Pay, Google Pay, PayPal, Venmo, text-to-pay and AutoPay; the City also accepts mailed and in-person payments.

2026 transaction pricing

Convenience fees

2.95% electronic-payment convenience fee under the InvoiceCloud system introduced for the October 2025 billing cycle; current 2026 page does not state a different amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Sarasota Utility Billing Services and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →