Municipal Department
City of West Palm Beach Public Utilities Department
Serving West Palm Beach, Palm Beach, South Palm Beach, and connected regional wastewater customers
Population served
132,000
State system code
FIPS 12
Billing frequency
Monthly; active accounts are billed monthly for water usage/service, wastewater usage/service, sanitation/recycling, stormwater, and applicable utility tax.
Provider briefing
How this utility’s billing works
City of West Palm Beach Public Utilities Department operates as a municipal department serving West Palm Beach, Palm Beach, South Palm Beach, and connected regional wastewater customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed service charges by residential dwelling unit or general-service meter size, plus metered CCF usage charges, a 10% utility tax on residential/general water service and usage, wastewater charges, sanitation/recycling, stormwater, and deposits. West Palm Beach measures usage in CCF, with one CCF equal to 748 gallons.. Bills are generated monthly; active accounts are billed monthly for water usage/service, wastewater usage/service, sanitation/recycling, stormwater, and applicable utility tax., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed 2026 public-utility page does not expose the current rate-sheet amounts needed to calculate a defensible 5,000-7,000 gallon total. A final bill also depends on dwelling-unit service charges, wastewater, sanitation/recycling, stormwater, and the 10% utility tax on water charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential wastewater includes a fixed service charge and a commodity charge based on metered water consumption. The City states that no residential wastewater commodity charge applies to monthly metered water consumption above 16 CCF per dwelling unit; residential accounts without City water service receive the maximum commodity charge per dwelling unit. General-service wastewater is based on all metered water except irrigation service, for which no wastewater commodity charge applies.
Meter and infrastructure notes
The City’s bill explanation identifies a meter number, previous/current readings, service dates, days of service, and monthly usage in CCF. The reviewed department pages state that Field Customer Service maintains and tests meters but do not identify a universal AMI/AMR technology or transmission schedule.
Emergency water support
Report a leak or water emergency
(561) 822-2210, the City’s 24-hour dispatch service for water and sewer emergencies, main breaks, leaks, and after-hours utility problems.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Palm Beach, Palm Beach, South Palm Beach, and connected regional wastewater customers
City of West Palm Beach Public Utilities Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.