Payment channels

Pay City of West Palm Beach Public Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

561-822-1300; the City’s payment page instructs callers to follow the prompts and have the utility account number, house number, and ZIP code available.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. – the City’s current utility billing pages document Paymentus online registration, paperless e-billing, automatic payments, and telephone payment, but do not publish a utility text-to-pay keyword, short code, or opt-in sequence.

Mail-in address

City of West Palm Beach, P.O. Box 30000, Tampa, FL 33630-3000. The City warns customers whose service is disconnected or who have received a reminder letter not to mail payment in the ordinary bill envelope; they should contact Utility Billing at 561-822-1300 for restoration instructions.

Counters, drop boxes, and office hours

City Hall, 401 Clematis Street, first-floor lobby, West Palm Beach, FL 33401, Monday through Friday 7:30 a.m.–5:00 p.m. The City also provides a payment drop box off Banyan Boulevard on the north side of the City Center building. The billing page lists online, telephone, mail, and in-person channels; field representatives do not accept payments. The City’s public pages do not provide a complete counter-level list of accepted instruments, but the Paymentus portal visibly supports Visa, Mastercard, American Express, Discover, and electronic check.

Accepted digital instruments

What you can use online

Paymentus supports Visa, Mastercard, American Express, Discover, and electronic check/ACH. Customers may make one-time guest payments using the account number and numeric portion of the service address, or register for account access and AutoPay. Telephone payments are processed through 561-822-1300 using the account number, house number, and ZIP code.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. – the current 2025–2026 City rate sheet publishes utility service, deposit, initiation, disconnection, late, and related fees but does not state a separate Paymentus online card or e-check convenience surcharge. Any processor disclosure shown at checkout should be treated as controlling.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of West Palm Beach Public Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →