Municipal Department
City of Winter Garden Utility Billing Department
Serving Winter Garden
Population served
Approximately 72,205 residents in the queue estimate; the City reports more than 17,000 water, reclaimed-water, sewer, stormwater and garbage service connections billed each month.
State system code
FIPS 12
Billing frequency
Monthly. Utility billing processes potable water, reclaimed water, stormwater, sewer and garbage charges each month.
Provider briefing
How this utility’s billing works
City of Winter Garden Utility Billing Department operates as a municipal department serving Winter Garden. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing block water tiers with fixed monthly water and sewer charges. Current residential schedule: water base $9.59; water consumption $1.6031 per 1,000 gallons for 0-10,000, $1.9757 for 10,001-15,000, $2.9425 for 15,000-35,000 and $3.8179 above 35,000. Sewer base is $13.72 and sewer consumption is $5.3765 per 1,000 gallons for 0-10,000. Irrigation has separate meter-size tiers.. Bills are generated monthly. utility billing processes potable water, reclaimed water, stormwater, sewer and garbage charges each month., and a typical residential cost reference is At 6,000 gallons, water and sewer are approximately $9.59 + (6 x $1.6031) + $13.72 + (6 x $5.3765), or about $65.20 before garbage, stormwater, reclaimed irrigation or taxes. With the City's $24.87 residential garbage base and other applicable service charges, a typical connected household should budget about $90-$105 per month depending on the account bundle.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is directly tied to the metered water volume, not a winter-average formula on the published schedule. The 2026-era rate table uses a $13.72 monthly sewer service charge plus $5.3765 per 1,000 gallons for the first 10,000 gallons; additional residential sewer tiers are not shown in the reviewed FAQ because the published schedule stops at that threshold.
Meter and infrastructure notes
The new BS&A portal exposes meter reads and usage/payment history through Advanced Record Search, while the billing department performs meter service, installation, inspection, maintenance and reading. The reviewed pages do not identify the universal AMI/AMR manufacturer or a fixed transmission interval.
Emergency water support
Report a leak or water emergency
321-436-4559 for utility emergencies Monday-Friday after 5:00 p.m. and weekends. Utility Billing customer service is 407-656-4100 during business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Winter Garden
City of Winter Garden Utility Billing Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.