Payment channels

Pay Hillsborough County Water Resources Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as GovOne, the County's online water-account and payment portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(813) 307-1000, with 24/7 automated account information and payment service for card and ACH transactions

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Hillsborough County's current 2026 public payment pages do not publish a pay-by-text keyword, enrollment shortcode, or opt-in procedure. Customers are directed to the GovOne portal, recurring autopay, phone payment, and account email notifications.

Mail-in address

Hillsborough County Water Resources Department, P.O. Box 89637, Tampa, FL 33689. Customers should mail checks or money orders 5–10 days before the due date.

Counters, drop boxes, and office hours

The Brandon Customer Service Center/Brandon Support Operations Complex at 332 N. Falkenburg Road, Tampa, FL 33619, serves customers Monday through Friday, 8 a.m.–5 p.m., with lobby and drive-through kiosks plus a 24/7 drop box. County payment kiosks are also listed at Jimmie B. Keel Regional Library, 2902 W. Bearss Avenue, Tampa; Maureen B. Gauzza Regional Library, 11211 Countryway Boulevard, Tampa; and SouthShore Regional Library, 15816 Beth Shields Way, Ruskin. Florida Amscot locations may accept cash payments at authorized sites; payments made by 8 p.m. post the next business day at 8 a.m. Payment methods and kiosk availability should be confirmed before travel.

Accepted digital instruments

What you can use online

Visa, Mastercard, Discover, and American Express cards; one-time ACH/e-check withdrawal; recurring automatic payments; online account payments; and bank bill-pay services. Cash is available through authorized Amscot locations and County payment kiosks, while mailed payments may be check or money order.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Not published on Hillsborough County's current 2026 payment page or the GovOne login page reviewed. Customers should review the final portal confirmation screen for any transaction charge before submitting a card or ACH payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Hillsborough County Water Resources Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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