Payment channels

Pay Manatee County Utilities Department – Water and Wastewater System

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as UMAX Customer Self-Service (CSS) portal; the public county pages identify the CSS service but do not name the underlying billing vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-425-2099 for the 24/7 automated utility payment system. Customer Service is 941-792-8811; water-division questions can use the listed extension 5032.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The CSS portal can enable free text reminders for utility activity, but the reviewed county pages do not publish a keyword for text-to-pay or a workflow that authorizes payment solely by SMS. Customers can use the portal’s authenticated payment plan, AutoPay, and account-notification features.

Mail-in address

MCUD, P.O. Box 25350, Bradenton, FL 34206-5350. Include the lower portion of the utility statement with the mailed payment.

Counters, drop boxes, and office hours

A 24-hour drop box is outside Manatee County Utilities at 3647 Cortez Road West, Bradenton, FL 34210. Payments can also be made at the Manatee County Tax Collector’s Office, 819 301 Boulevard West, Bradenton, FL 34205, during lobby hours Monday-Friday 9:00 a.m.-5:00 p.m. Amscot and Walmart accept cash with a convenience fee, and participating Green Dot locations may also accept payments; processing times vary by location.

Accepted digital instruments

What you can use online

The CSS payment environment supports e-check/bank account, credit or debit card, PayPal, Venmo, and Google Pay. Customers can use automatic ACH, paperless billing, payment plans, account history, usage viewing, and service requests. The County states that ACH payments have no fee while credit-card payments carry a $2.50 per-transaction fee.

2026 transaction pricing

Convenience fees

Credit-card payments are charged $2.50 per transaction; ACH payments have no fee. Cash payments at Amscot or Walmart carry a location-specific convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Manatee County Utilities Department – Water and Wastewater System and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →