Provider-specific review
What the public record says about a leak adjustment
Under the Utilities Policy Manual, customer-side water usage may be adjusted when a monthly reading is at least twice the average bill or at least 20,000 gallons above average. The customer must provide an authorized repair statement or plumber invoice with the repair date; if no invoice exists, a notarized Statement of Repaired Leak may be submitted. Plumbing-related repairs qualify, while electrical or mechanical equipment failures such as sprinkler timers or water softeners do not; pool leaks can qualify when an automated pool-fill system exists and is repaired. The adjustment covers no more than two billing periods within a rolling 12-month period—the repair period and the immediately prior period—and the adjusted bill cannot be lower than the customer's average-use charge. Excess consumption is billed at a reduced rate, and related wastewater above average water usage, conservation fees, and associated taxes may also be adjusted. If the account is new, the first full billing period after repair can supply the representative average.
Stop the loss
Shut off the failing fixture or supply and arrange a qualified repair.
Keep proof
Save dated invoices, parts receipts, photographs, and meter readings.
Request review
Submit the request promptly and keep paying any undisputed amount.