Public Water Authority
St. Johns County Utility Department - CR214 Mainland Water Treatment Plant System (SJCUD)
Serving St. Augustine, St. Augustine South and Vilano Beach served by the St. Johns County CR214 Mainland system
Population served
66,953 people (EPA SDWA queue estimate for FL2554447; the 2025 CCR identifies CR214 Mainland and Northwest Utilities plants serving the system)
State system code
FIPS 12
Billing frequency
Monthly; payments are due monthly.
Provider briefing
How this utility’s billing works
St. Johns County Utility Department - CR214 Mainland Water Treatment Plant System (SJCUD) operates as a public water authority serving St. Augustine, St. Augustine South and Vilano Beach served by the St. Johns County CR214 Mainland system. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered County water service under the Fiscal Year 2026 St. Johns County Water, Wastewater and Reclaimed Water System Rate Tariff, effective May 1, 2026. The reviewed public tariff was not reproduced in full here, so the exact residential base and tier figures remain linked to the official rate sheet.. Bills are generated monthly; payments are due monthly., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed official pages confirm the FY2026 tariff and state that average monthly residential utility bills remain about 10% below the regional average, but they do not expose the complete CR214-specific 5,000-7,000 gallon calculation.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
SJCUD provides drinking water and wastewater services under the same County utility tariff; the reviewed public pages do not state the exact CR214 residential sewer formula, winter averaging method or cap.
Meter and infrastructure notes
SJCUD's Sensus Analytics Customer Portal provides hour-by-hour consumption statistics, weather comparisons and email/text usage alerts. The reviewed pages do not state the exact physical AMI/AMR vendor deployment or fixed field-reading schedule beyond the portal's hourly data.
Emergency water support
Report a leak or water emergency
(904) 209-2745 after hours, weekends and holidays; during regular hours report leaks, no water, low pressure and lift-station alarms at (904) 209-2700, option 4. Boil-water notice hotline: (904) 209-2731.
Official starting point
Choose the right next step
Reading this profile
A practical reference for St. Augustine, St. Augustine South and Vilano Beach served by the St. Johns County CR214 Mainland system
St. Johns County Utility Department - CR214 Mainland Water Treatment Plant System (SJCUD) is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.