Public Water Authority
Toho Water Authority - Eastern Service Area
Serving Eastern Osceola County, including Kissimmee, St. Cloud and Poinciana service areas
Population served
110,102
State system code
FIPS 12
Billing frequency
Monthly. Toho's bill-explanation material describes a new monthly statement and separate monthly base and per-1,000-gallon water, wastewater and irrigation charges.
Provider briefing
How this utility’s billing works
Toho Water Authority - Eastern Service Area operates as a public water authority serving Eastern Osceola County, including Kissimmee, St. Cloud and Poinciana service areas. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size monthly base charge plus increasing-block volumetric rates per 1,000 gallons. The published residential structure uses tiers of 0-2,000, 2,001-5,000, 5,001-10,000, 10,001-20,000 and more than 20,000 gallons; irrigation has its own two-tier structure and reclaimed-water service is separately classified. The Authority adopted a multi-year rate plan, so customers should use the live Rates and Fees page for the exact 2026 schedule.. Bills are generated monthly. toho's bill-explanation material describes a new monthly statement and separate monthly base and per-1,000-gallon water, wastewater and irrigation charges., and a typical residential cost reference is Approximately $70-$100 per month for a typical 5,000-7,000-gallon residential account before any current local taxes or adopted 2026 rate-plan changes. The estimate reflects the published Toho structure of a 3/4-inch water base charge, tiered water consumption, wastewater base/usage charges and the separate state/local charges shown on the bill; the live 2026 rate table was not exposed in the reviewed page rendering.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater is billed as a separate monthly base charge plus a fixed charge per 1,000 gallons shown as wastewater usage on the bill. Toho's published bill explanation does not describe a winter averaging formula; the statement separately identifies water usage, wastewater usage, irrigation/reclaimed usage and other-agency charges. Flat-rate sewer-only accounts use a distinct base-and-usage schedule.
Meter and infrastructure notes
Toho uses radio-connected meter-transmitting units/interfaces (MTU/MIU) and provides usage tracking through its MyMeter service. FY2025-26 board material discusses premature MTU failures, replacement work and a manual-reader tool for failed units; regular customer billing is monthly, while the reviewed public pages do not publish a universal day-of-month read route.
Emergency water support
Report a leak or water emergency
407-944-5000, Toho customer-care line; the reviewed bill and customer guide do not publish a separate Eastern-service-area emergency IVR number. For St. Cloud-area accounts, older Toho material also lists 863-496-1770.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Eastern Osceola County, including Kissimmee, St. Cloud and Poinciana service areas
Toho Water Authority - Eastern Service Area is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.