Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Toho’s customer payment materials state that customers can register through the online billing portal for pay-by-text. Enrollment requires the account information requested by the portal and a mobile number capable of receiving text messages; after opt-in, the customer can receive payment reminders and use the text-payment workflow. Toho’s public material does not publish a separate keyword or short code, so customers should begin enrollment from the official Toho portal rather than replying to an unverified message.
Mail-in address
For 18-digit accounts, mail a check or money order with the remittance stub to Toho Water Authority, P.O. Box 30527, Tampa, FL 33630-3527. Legacy 8- or 9-digit accounts use Toho Water Authority, P.O. Box 31304, Tampa, FL 33631-3304. Customers should write the Toho account number on the check and allow postal-processing time.
Counters, drop boxes, and office hours
Toho’s customer information book says its administrative facilities are not equipped to accept ordinary walk-in or drop-box payments. Customers needing counter assistance may use the St. Cloud customer service center at 1300 9th Street, Building A, First Floor, St. Cloud, FL 34769; the published walk-in-center hours are Monday through Friday, 8:00 a.m.–4:00 p.m., with phone service generally available 8:00 a.m.–5:00 p.m. Toho directs cash customers to Amscot or MoneyGram agents, and requires the remittance information; payment-agent fees and limits are separate from Toho charges.