Payment channels

Pay ATHENS-CLARKE CO WATER SYSTEM

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Click2Gov utility payment center; Athens-Clarke County also provides WaterSmart for water-use monitoring and alerts.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-706-613-3500 (credit-card payment and bill-pay/service line); emergency/after-hours: 706-613-3481

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay. Athens-Clarke County offers WaterSmart usage, leak, bill-forecast, and alert features, but its current payment page does not publish a text-to-pay keyword or SMS payment enrollment flow.

Mail-in address

The Unified Government of Athens-Clarke County, Public Utilities Water Business Office, P.O. Box 106058, Atlanta, GA 30348-6058. Customers should include the payment stub and use the mailing envelope supplied with the bill.

Counters, drop boxes, and office hours

ACC PUD Water Business Office, 124 E. Hancock Avenue, Athens, GA 30601. Lobby hours are Monday, Tuesday, Thursday, and Friday 8:00 a.m. to 5:00 p.m., and Wednesday 8:00 a.m. to 6:00 p.m. Front and back drop boxes are available for after-hours payments. In-person tender includes cash, credit/debit card, check, and money order payable to ACC WBO.

Accepted digital instruments

What you can use online

The current official payment page accepts credit/debit cards including American Express, Discover, Mastercard, and Visa; e-check; bank bill pay; bank draft; online autopay; and bill reminders. Online credit-card payments are stated to have no fee.

2026 transaction pricing

Convenience fees

No fee for online credit-card use according to the current official payment page. The page does not state whether a separate fee applies to every e-check, phone, or bank-draft transaction, so confirm the live payment screen for those methods.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by ATHENS-CLARKE CO WATER SYSTEM and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →