Payment channels

Pay Athens-Clarke County Public Utilities Department Water Business Office

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Click2Gov/WaterSmart payment ecosystem; the County’s current pages identify online account payment and WaterSmart, while the direct utility account link is Click2GovCXW.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

706-613-3500; the Water Business Office accepts credit-card payment by phone during business hours, and the reviewed official pages do not identify a separate automated IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Athens-Clarke County’s reviewed payment pages describe online account payment, auto-pay, bank draft, phone, mail, drop boxes, and in-person payment but do not publish a text-to-pay keyword or SMS enrollment flow.

Mail-in address

The Unified Government of Athens-Clarke County, Public Utilities Water Business Office, P.O. Box 106058, Atlanta, GA 30348-6058.

Counters, drop boxes, and office hours

Water Business Office, 124 E. Hancock Ave., Athens, GA 30601. Hours are Monday, Tuesday, Thursday, and Friday 8:00 a.m.-5:00 p.m.; Wednesday 8:00 a.m.-6:00 p.m. Customers may pay with cash, credit/debit card, check, or money order payable to ACC WBO. Front and rear drop boxes accept after-hours check or money-order payments.

Accepted digital instruments

What you can use online

Online credit/debit card payment with no County fee, online automatic bank withdrawals/ACH, bank draft, and phone credit-card payment. The County’s reviewed pages do not list mobile wallets.

2026 transaction pricing

Convenience fees

No fee for the online water/sewer credit-card payment according to the County’s payment-options page; a separate 3% fee shown on the general online-payments page applies to other County transactions, not the water bill.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Athens-Clarke County Public Utilities Department Water Business Office and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →