Municipal Department
City of Gainesville Department of Water Resources - Customer Account Services
Serving Gainesville, Georgia and participating surrounding customers
Population served
140,000 people (EPA SDWIS active CWS PWS GA1390001)
State system code
FIPS 13
Billing frequency
Monthly statements; payments are due within 20 days of the bill date.
Provider briefing
How this utility’s billing works
City of Gainesville Department of Water Resources - Customer Account Services operates as a municipal department serving Gainesville, Georgia and participating surrounding customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as 2026 water and sewer rates are published in a City rate brochure and include a residential lifeline rate for qualified users. The reviewed page does not reproduce the full rate table.. Bills are generated monthly statements; payments are due within 20 days of the bill date., and a typical residential cost reference is A dedicated this detail was not publicly posted. The City provides a residential water/wastewater bill estimator, but the reviewed extract does not expose its calculated 5,000-7,000 gallon result.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City provides a combined water and wastewater bill estimator; wastewater rates do not apply to certain Hall County, Braselton, Flowery Branch, or Oakwood customers. The reviewed page does not expose a winter-average formula.
Meter and infrastructure notes
The City offers a Water Use Customer Portal and leak-related resources, but the reviewed page does not establish meter technology or read schedule.
Emergency water support
Report a leak or water emergency
770-535-6877 is Gainesville’s emergency phone; billing/customer service uses 770-535-6878.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Gainesville, Georgia and participating surrounding customers
City of Gainesville Department of Water Resources - Customer Account Services is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.