Payment channels

Pay City of Perry Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City contracts with ESG Operations, Inc. for utility services, but the reviewed payment page does not identify the online processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-230-5760, available 24 hours per day for telephone utility payments; customer-service billing assistance is 478-988-2754.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City’s welcome material advertises Perry Points texting, but the reviewed official pages do not expose a verified text-to-pay keyword, opt-in number, or payment-confirmation workflow.

Mail-in address

City of Perry Utilities, PO Box 2030, Perry, GA 31069.

Counters, drop boxes, and office hours

A 24/7 payment kiosk named Jack is available in the City Hall parking lot at 1211 Washington Street, Perry, GA 31069. The City’s policies say the kiosk accepts credit, debit, money order, check, and cash bills without change; the reviewed material does not provide a full staffed-counter schedule or separate drop-box list.

Accepted digital instruments

What you can use online

Online bill pay, bank draft, telephone payment, and kiosk payment using credit, debit, money order, check, or cash bills. The reviewed pages specifically identify Visa, Mastercard, and Discover for online card payment but do not publish a complete wallet or ACH list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No verified current online processing fee was exposed in the reviewed official pages.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Perry Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →