Payment channels

Pay City of Savannah Utility Services - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s official payment page identifies a third-party processor but not its name.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The City FAQ says Savannah does not accept utility payments over the phone. Customer service is 912-651-6460; emergency/after-hours is 912-651-6565.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Savannah payment page does not publish a text-to-pay keyword or enrollment sequence.

Mail-in address

City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402. The office is at 305 Fahm Street, Savannah, GA 31401.

Counters, drop boxes, and office hours

Utility Services Customer Service at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401, Monday-Friday 8:15 a.m.-5:00 p.m. The reviewed pages do not publish all in-person payment instruments or satellite locations.

Accepted digital instruments

What you can use online

Online payment requires account number and bill barcode. eCheck/ACH is fee-free and limited to payments under $1,000; other online methods include Discover, MasterCard, Visa, PayPal, PayPal Credit, Venmo, and Amazon, with a $300 maximum for non-eCheck payments.

2026 transaction pricing

Convenience fees

$3.85 convenience fee for online payment methods other than eCheck/ACH. The City pays the eCheck processing cost, so online eCheck is fee-free.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Savannah Utility Services - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →