Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

A dedicated this detail was not publicly posted. As an exact day count; the official rates-and-fees schedule states a 10% late charge on the outstanding balance but does not expose the number of days after the due date before that charge is applied.

Late charges

A 10% late fee is listed on the official CCWSA rates-and-fees schedule. The same schedule lists a $30 returned-payment fee and a $50 service-technician charge; the public documents do not identify compounding interest or a separate escalating delinquency percentage.

Shut-off timeline

A dedicated this detail was not publicly posted. The reviewed CCWSA portal and rates schedule do not state the exact day count from missed due date through reminder, final notice, field visit, and shutoff.

Reconnection

The public schedule does not clearly identify a separate residential delinquency-reconnection amount or an after-hours restoration delta. It does list a $50 service-technician charge and a $75 activation/transfer/admin charge; these should not be assumed to be the full shutoff-reconnection price without account confirmation.

Notice and timing

How delinquency is handled

Grace period after the due date

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

A dedicated this detail was not publicly posted. CCWSA's public payment material does not describe whether delinquency warnings are sent by mail, automated call, text, email, door hanger, or a colored final notice. Customers should contact 770-254-3710 as soon as a delinquent balance appears.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from Coweta County Water & Sewerage Authority (CCWSA) should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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