Payment channels

Pay DOUGLASVILLE-DOUGLAS COUNTY WSA

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-282-8110 (24-hour automated account/payment system)

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. DDCWSA currently documents electronic billing and online payment through InvoiceCloud, automatic bank draft, and bank bill pay, but does not publish a text-to-pay keyword or enrollment workflow.

Mail-in address

Douglasville-Douglas County Water and Sewer Authority, P.O. Box 1178, Douglasville, GA 30133. The new-service packet separately lists P.O. Box 1157 for applications and correspondence; customers should use the remittance address printed on the current bill for payment.

Counters, drop boxes, and office hours

The Authority’s administration/customer-service site is at 8763 Hospital Drive, Douglasville, GA 30134. The drive-through window is open Monday through Friday, 7:30 a.m. to 5:30 p.m.; cash is accepted only in person. Check payments may be placed in either of two drop boxes at any time, one beside the drive-through window and one on the left side of the driveway. Card payments can be handled through the automated system or customer service; the public page does not list a staffed counter schedule beyond the drive-through hours.

Accepted digital instruments

What you can use online

InvoiceCloud currently displays Visa, Mastercard, Discover, American Express, Google Pay, Apple Pay, e-check/ACH, PayPal, PayPal Credit, and Venmo. Registered customers can schedule payments and view payment history; one-time payment does not require registration. Bank-originated online bill pay is also available without the card processor fee.

2026 transaction pricing

Convenience fees

InvoiceCloud lists a 2.95% credit/debit-card fee with a $1.95 minimum and a $2.75 ACH fee. The Authority states that bank bill pay sent directly from the customer’s bank has no service fee. ACH payments are not accepted on accounts already disconnected for nonpayment; restoration must be paid by credit card.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by DOUGLASVILLE-DOUGLAS COUNTY WSA and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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