Leak relief and household assistance

A high water bill may have a path to review

Hidden plumbing failures can produce an alarming bill before the problem is visible. This guide separates what Gwinnett County Department of Water Resources – County Water System publicly describes from the practical steps every customer can take while requesting help.

Provider-specific review

What the public record says about a leak adjustment

Gwinnett provides English and Spanish Leak Adjustment Request Forms and allows customers to submit leak-adjustment requests through the self-service portal. The customer should investigate the high usage, repair the qualifying private-side leak, retain repair documentation, and submit the request for county review; the reviewed public page does not expose a universal percentage or maximum-credit formula, so the approved adjustment must be confirmed on the current form and account decision.

Stop the loss

Shut off the failing fixture or supply and arrange a qualified repair.

Keep proof

Save dated invoices, parts receipts, photographs, and meter readings.

Request review

Submit the request promptly and keep paying any undisputed amount.

Utility assistance

Customer assistance and eligibility

The reviewed Gwinnett customer-care pages provide billing support, payment options, and county assistance/rebate links but do not publish a universal 2026 senior, disabled-veteran, or low-income water-credit cap for this PWS. Customers should contact DWR Customer Care at 678-376-6800 for current eligibility and funding.

State and federal connections

Where to ask for broader aid

Gwinnett publishes county assistance and rebate pathways, but the reviewed pages do not identify a direct 2026 LIHWAP intake URL or guaranteed federal water-assistance amount. Use Gwinnett County customer care and Georgia's current low-income assistance channels for referrals.

Research status for this provider

4 of 4 relief signals publicly identified

Verify with official provider ↗

Emergency route

Published detail

Leak policy

Published detail

Utility aid

Published detail

State/federal aid

Published detail

Leak and assistance notes

Build the file before asking Gwinnett County Department of Water Resources – County Water System for relief

A high bill can have several causes, including a hidden plumbing failure, irrigation use, a meter issue, a change in occupancy, or a rate adjustment. The provider’s leak policy determines whether any credit is available; an unusually high bill does not automatically qualify.

Keep a dated record of the reading, the suspected source, the repair, the contractor or parts receipt, and the return to normal use. Ask whether the utility requires a specific form, a licensed repair, a meter test, photos, or a request within a fixed number of days.

For income-related difficulty, ask about local assistance, payment arrangements, state programs, and community referrals separately from a leak adjustment. These programs often use different applications, documents, funding limits, and deadlines.

Return to utility profile →Review shut-off protection →Open payment methods →