Municipal Department
City of Idaho Falls Utilities - Water Division and Utility Billing Division
Serving City of Idaho Falls municipal water and wastewater service area
Population served
69,450 people (EPA SDWIS queue estimate for ID7100039)
State system code
FIPS 16
Billing frequency
Monthly utility billing. AutoPay runs on the statement due date; recurring payment permits a selected day and amount, while Level Pay averages the prior 12 months and true-ups annually.
Provider briefing
How this utility’s billing works
City of Idaho Falls Utilities - Water Division and Utility Billing Division operates as a municipal department serving City of Idaho Falls municipal water and wastewater service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Municipal fixed monthly residential water charges with metered and non-metered schedules. The City's FY2026 financial report lists a monthly residential water rate of approximately $48.70; exact meter-size and usage tables are maintained in City code and fee resolutions. Wastewater is separately fixed plus metered, at $2.68 per 1,000 gallons, a $4.28 base fee and a $0.15 Idaho DEQ fee on the current wastewater page.. Bills are generated monthly utility billing. autopay runs on the statement due date; recurring payment permits a selected day and amount, while level pay averages the prior 12 months and true-ups annually., and a typical residential cost reference is The City's FY2026 financial reporting lists a $48.70 monthly residential water rate and $25.00 monthly residential wastewater rate, or approximately $73.70 before usage-dependent wastewater, sanitation, fiber, taxes or other utility components. The exact 5,000-7,000 gallon total depends on the applicable water-meter schedule and account bundle.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Idaho Falls metered wastewater is charged $2.68 per 1,000 gallons of metered water, plus a $4.28 base fee and $0.15 Idaho DEQ fee. Non-metered residential wastewater is listed at $26.25 base plus the $0.15 DEQ fee. The reviewed pages do not state a winter-average cap.
Meter and infrastructure notes
Idaho Falls serves more than 26,400 water accounts and maintains 21 wells and more than 345 miles of main. The reviewed pages do not identify the meter fleet's AMI/AMR technology or a fixed read schedule; customers can view current invoices and past payments in the portal.
Emergency water support
Report a leak or water emergency
Water infrastructure or drinking-water emergency: Water Division (208) 612-8471. Wastewater/sewer emergency: (208) 612-8108. Utility Billing is (208) 612-8280; general emergency is 911.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Idaho Falls municipal water and wastewater service area
City of Idaho Falls Utilities - Water Division and Utility Billing Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.