Private Investor-Owned Utility
Aqua Illinois, Inc. - Kankakee Water System
Serving Kankakee and the Aqua Illinois Kankakee water system
Population served
80,000 people
State system code
FIPS 17
Billing frequency
A dedicated this detail was not publicly posted. The reviewed Kankakee tariff and customer materials establish payment options and usage-based charges but do not state a universal residential bill-generation frequency for every account.
Provider briefing
How this utility’s billing works
Aqua Illinois, Inc. - Kankakee Water System operates as a private investor-owned utility serving Kankakee and the Aqua Illinois Kankakee water system. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Illinois Commerce Commission-regulated tariff pricing, with meter/customer charges and approved usage charges. Aqua Illinois filed a new statewide water and wastewater rate case on May 26, 2026, but the filing remained pending; customers continue under the approved tariff until the ICC issues a final order.. Bills are generated a dedicated this detail was not publicly posted. the reviewed kankakee tariff and customer materials establish payment options and usage-based charges but do not state a universal residential bill-generation frequency for every account., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed official Kankakee materials do not expose a complete current 2026 residential rate table and the May 2026 Aqua Illinois rate filing was still pending. Customers should use Aqua's residential rate lookup by service address rather than apply a neighboring municipal Kankakee rate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer charges are based on metered water consumption when Aqua bills the customer's water; where Aqua does not bill water usage, the residential sewer bill is applied on a flat-rate basis. Commercial and industrial sewer charges are also based on metered water unless an ICC-approved separate sewer-effluent meter is installed.
Meter and infrastructure notes
Aqua states that remote monitoring is being installed in Illinois water and wastewater systems and that actual readings are used when available; when an actual read cannot be made, an estimate based on historical usage is used and corrected on the next actual read. The reviewed Kankakee materials do not state a fixed AMI transmission cadence or route schedule.
Emergency water support
Report a leak or water emergency
877-987-2782, Aqua Illinois customer-service and after-hours emergency number shown in Kankakee customer-information materials.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Kankakee and the Aqua Illinois Kankakee water system
Aqua Illinois, Inc. - Kankakee Water System is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.