Municipal Department
City of Aurora Water Billing Division
Serving Aurora
Population served
183,000 people (EPA SDWIS active CWS PWS IL0894070)
State system code
FIPS 17
Billing frequency
Bi-monthly. Aurora issues approximately 50,000 water bills on a bi-monthly basis and eBilling notices are sent when the bimonthly bill is available online.
Provider briefing
How this utility’s billing works
City of Aurora Water Billing Division operates as a municipal department serving Aurora. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A dedicated this detail was not publicly posted. For a complete current 2026 rate table in the reviewed public page. The City bills metered consumption and publishes its adopted water/sewer charges through City rate and ordinance materials; the account portal exposes consumption history for customer review.. Bills are generated bi-monthly. aurora issues approximately 50,000 water bills on a bi-monthly basis and ebilling notices are sent when the bimonthly bill is available online., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed Aurora, Illinois pages did not expose a current 5,000-7,000 gallon residential rate calculation sufficient to produce a defensible 2026 monthly total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. Aurora’s reviewed water-billing page focuses on the water account and does not state the current sewer calculation, winter averaging rule, or whether sewer is a fixed percentage or separate metered schedule.
Meter and infrastructure notes
Aurora uses remote-read towers located throughout the City. The towers collect water-meter consumption data and save it in City billing software; the division issues bimonthly bills. The reviewed page does not state an hourly transmission interval or a specific AMI vendor.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. As a separate 24/7 water-emergency line in the reviewed billing page. Aurora’s Water and Sewer Maintenance/311 routes should be used for a main break or urgent infrastructure problem; billing questions are handled at 630-256-3600.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Aurora
City of Aurora Water Billing Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.