Municipal Department
City of Decatur Utility Customer Service / Water Department
Serving Decatur
Population served
76,122 people (EPA SDWA system estimate)
State system code
FIPS 17
Billing frequency
Monthly for residential and commercial customers. Residential statements typically combine water use, recycling, sewer user fee, sanitary fee billed for the Decatur Sanitary District, and stormwater utility fees.
Provider briefing
How this utility’s billing works
City of Decatur Utility Customer Service / Water Department operates as a municipal department serving Decatur. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing-block metered water plus a monthly meter charge. Effective May 1, 2026, residential service has a $5.06 per-meter monthly charge; quantity charges are $6.25 per 100 cubic feet for the first 700 cubic feet, $5.70 for the next 1,500, $5.07 for the next 12,900, and lower blocks thereafter. One hundred cubic feet is approximately 748 gallons. Separate city sewer and sanitary-district charges are also based on metered water.. Bills are generated monthly for residential and commercial customers. residential statements typically combine water use, recycling, sewer user fee, sanitary fee billed for the decatur sanitary district, and stormwater utility fees., and a typical residential cost reference is At 6,000 gallons, approximately 802 cubic feet, May 2026 water is about $5.06 + (7 x $6.25) + (102 x $5.70/100) = $54.62. Sanitary District charges are $1.85 service plus $2.12 per 100 cubic feet, about $18.87; the City sewer-user fee is $1.78 per 100 cubic feet, about $14.28. Water plus those two wastewater components is approximately $87.77 before recycling, stormwater, and other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Decatur’s May 1, 2026 sanitary schedule charges domestic/non-domestic users $2.12 per 100 cubic feet of metered water plus a $1.85 service charge. The City separately charges a sewer-user fee of $1.78 per 100 cubic feet, also tied to metered water. Residential bills may additionally include sanitary, stormwater, and recycling fees; no winter-average sewer cap is published on the current customer-service page.
Meter and infrastructure notes
Decatur’s current utility pages bill monthly and provide online water-usage monitoring, but do not specify AMI/AMR hardware, transmission intervals, or a route-reader schedule. The public system therefore supports usage monitoring without a verified published meter-technology description.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed Decatur utility pages publish Utility Customer Service at 217-424-2841 during 8:00 a.m.-4:30 p.m. Monday-Friday but do not identify a separate 24/7 water-leak or main-break hotline.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Decatur
City of Decatur Utility Customer Service / Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.