Payment channels

Pay Village of Arlington Heights Water and Sewer Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

847-994-0814

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The Village's Tyler payment page publishes quick pay, sign-in, e-billing, recurring ACH, and IVR payment but no text-to-pay keyword or SMS enrollment instructions.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed Arlington Heights payment portal identifies the Village office at 33 S. Arlington Heights Road, Arlington Heights, IL 60005 and provides electronic/counter options, but does not expose a separate mail remittance address.

Counters, drop boxes, and office hours

The Village's water billing department is reachable at 847-368-5520 or 847-368-5521 and the municipal office is at 33 S. Arlington Heights Road, Arlington Heights, IL 60005. The reviewed payment portal does not publish counter hours or a separate drop-box location; cash and check are no-fee options.

Accepted digital instruments

What you can use online

The Tyler portal accepts Visa, Mastercard, Discover, American Express, and online eCheck. Customers may use the no-fee recurring ACH option by contacting water billing; the IVR accepts payment by the portal's supported card/eCheck methods.

2026 transaction pricing

Convenience fees

Credit/debit cards: 3.75% of the transaction or $2.50 minimum. Online eCheck: $1.95 per check. IVR payments at 847-994-0814 add $0.50 per transaction to the applicable fee. Cash, check, and utility-bill recurring ACH have no fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Village of Arlington Heights Water and Sewer Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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