Village of Palatine Utility Billing

Provider briefing

How this utility’s billing works

Village of Palatine Utility Billing operates as a municipal department serving Village of Palatine and applicable outlying service areas, including portions outside the Village and not within Deer Park. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Basic monthly user charge plus volumetric charge with separate in-Village and outside-Village rates and a minimum billing quantity of 3,500 gallons. For 2026, within the Village the basic user charge is $8.25 per month, the first 74,810 gallons (10,000 cubic feet) cost $6.45 per 1,000 gallons and consumption above that costs $8.30 per 1,000 gallons. Outside the Village and not within Deer Park, the corresponding values are $10.35, $15.00 and $16.85.. Bills are generated residential utility billing is bi-monthly. commercial and industrial customers are billed monthly. bills include water, sewer, refuse collection, basic user charges, flood-control and account-specific charges., and a typical residential cost reference is For an in-Village residential customer using 5,000 gallons per month, the published 2026 water schedule yields about $40.50 per month including the $8.25 basic charge. At 7,000 gallons it yields about $53.40. These water-only estimates exclude sewer, refuse, stormwater, flood-control and other account charges; the Village's 3,500-gallon minimum does not change either example because usage exceeds the minimum.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

Sewer charges are based on metered water consumption when water is metered, metered waste discharge when required, or standardized rates when neither is metered. For a single-family dwelling under the standardized method, the Village uses two times the minimum usage billing; commercial accounts use five times the minimum. The published 2025 sewer table lists $7.90 monthly basic user charge and $1.55 per 1,000 gallons within the Village, $9.90 and $4.35 outside, with a 3,500-gallon minimum; the reviewed page does not state a winter-average method.

Meter and infrastructure notes

Palatine's online portal allows customers to monitor water usage, and service-transfer instructions require a final water-meter reading at move-in or move-out. The reviewed pages do not identify AMI/AMR hardware or a fixed route schedule; the system receives Lake Michigan water from Northwest Water Commission via the City of Evanston.