Payment channels

Pay Evansville Water and Sewer Utility (EWSU)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Smart Energy Water / MyWater EWSU.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

812-458-2242 for Smart Energy Water phone payments, Monday-Friday 8:00 a.m.-4:30 p.m. Central; customer service is 812-436-7846.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Register at MyWater.EWSU.com or in the MyWater EWSU app, open payment settings, and select Text To Pay. Customers can choose one-time text payment and Payment Reminder messages.

Mail-in address

Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. Include the payment stub and do not mail cash.

Counters, drop boxes, and office hours

EWSU Customer Service is Civic Center Room 104, 1 N.W. Martin Luther King Jr. Boulevard, Monday-Friday 7:30 a.m.-4:00 p.m. A 24-hour drop box is in front of the Civic Center. Old National Bank pay stations and kiosks at the Civic Center, The Potter’s Wheel, and Mike’s Food Mart accept the instruments listed by EWSU, with location-specific hours.

Accepted digital instruments

What you can use online

MyWater online/app payments support checking or savings accounts, MasterCard, Visa, Discover, ATM cards, and debit cards. Recurring autopay, one-time payment, paperless billing, and text-to-pay are available.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current EWSU payment page does not state a universal 2026 online card or e-check fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Evansville Water and Sewer Utility (EWSU) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →