Private Investor-Owned Utility
Indiana American Water - Northwest
Serving Northwest Indiana American Water service area
Population served
210,510 people (EPA SDWIS PWS ID IN5245015; 2026 active CWS record).
State system code
FIPS 18
Billing frequency
Monthly, with bill dates and service periods shown on the monthly statement. The sample bill identifies a due date, meter-reading period, and monthly water and wastewater charges.
Provider briefing
How this utility’s billing works
Indiana American Water - Northwest operates as a private investor-owned utility serving Northwest Indiana American Water service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Regulated tariff pricing with a meter-based water service charge, usage charge per 100 gallons, system-improvement and enhancement charges, taxes, and service-specific wastewater or fire-protection charges. Rates vary by Indiana American service area and approved tariff.. Bills are generated monthly, with bill dates and service periods shown on the monthly statement. the sample bill identifies a due date, meter-reading period, and monthly water and wastewater charges., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed Northwest Indiana materials did not expose a complete current residential tariff sufficient for a defensible 5,000-7,000 gallon total. Customers should use the Northwest tariff and current bill; the sample shows 100-gallon billing units and separate service-related charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Wastewater service may appear on the Indiana American bill with a fixed wastewater service charge and a usage charge per 100 gallons, as illustrated in the official bill guide. The exact amount and formula depend on the local wastewater tariff; no universal winter-average rule is asserted.
Meter and infrastructure notes
Indiana American bills in 100-gallon units and identifies actual versus estimated reads. MyWater tracks usage and alerts; the reviewed Northwest pages do not identify a single AMI vendor, hourly interval, or route calendar.
Emergency water support
Report a leak or water emergency
1-800-492-8373, available 24/7 for Indiana American emergencies. Use it for main breaks, leaks, low pressure, outages, and water-quality emergencies; routine account support is Monday-Friday 7:00 a.m.-7:00 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Northwest Indiana American Water service area
Indiana American Water - Northwest is listed here as a private investor-owned utility. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.