Payment channels

Pay Mishawaka Utilities – Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-288-0515

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Mishawaka offers Communicator and account notifications but the reviewed public pages do not expose a text-to-pay keyword or enrollment flow.

Mail-in address

Mishawaka Utilities, 107 N. Main Street, Mishawaka, IN 46544; customers should use the remittance instructions on the current bill.

Counters, drop boxes, and office hours

Mishawaka Utilities customer service and billing is centralized at 107 N. Main Street, Mishawaka, Indiana 46544. The City accepts cash, check, money order, and debit/credit cards at the office; the reviewed current page does not expose a complete counter schedule or drop-box address.

Accepted digital instruments

What you can use online

InvoiceCloud online payment, automatic bank-account payments, online bank bill pay, and the toll-free IVR. Debit and credit cards and electronic bank payments are supported; exact card brands were not exposed.

2026 transaction pricing

Convenience fees

Effective July 13, 2026, credit and debit card payments incur 2.75% per transaction with a $2.50 minimum. The IVR adds a separate $1.95 service fee in addition to its transaction fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Mishawaka Utilities – Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →