Municipal Department
West Des Moines Water Works
Serving West Des Moines
Population served
Approximately 73,959 people in the EPA-listed West Des Moines community-water-system service area.
State system code
FIPS 19
Billing frequency
Monthly municipal-services billing with four billing cycles each month. A first bill can take up to a month after moving in; the bill includes water, sanitary sewer, stormwater, and solid-waste charges, though rates are set by different authorities.
Provider briefing
How this utility’s billing works
West Des Moines Water Works operates as a municipal department serving West Des Moines. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric water charge by service type plus a meter-size monthly basic service charge. Effective January 1, 2026, non-irrigation water is $6.98 per 1,000 gallons, irrigation is $8.73 per 1,000 gallons, and bulk water is $13.96 per 1,000 gallons; the 5/8-inch monthly basic charge is $4.73.. Bills are generated monthly municipal-services billing with four billing cycles each month. a first bill can take up to a month after moving in; the bill includes water, sanitary sewer, stormwater, and solid-waste charges, though rates are set by different authorities., and a typical residential cost reference is For a 5/8-inch non-irrigation meter using 5,000 gallons, the water component is approximately $39.63 ($4.73 basic charge plus five times $6.98), before sanitary sewer, stormwater, solid waste, taxes, and any other municipal-services charges. The utility does not publish one bundled average-home estimate on the reviewed rate page.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
WDMWW is the billing agent for sanitary sewer, stormwater, and solid-waste charges set by the City of West Des Moines. The municipal services bill includes sanitary sewer availability and sewer charges; the reviewed WDMWW rate page does not expose a household winter-average formula. A separate irrigation meter avoids sewer charges on irrigation water.
Meter and infrastructure notes
The vast majority of WDM meters report reads every day, and the utility posts a read at nearly the same time each month to maintain a consistent billing period. If an actual read is unavailable, the bill is estimated from past consumption. The FAQ also states the utility owns and maintains the meter and electronic reading device.
Emergency water support
Report a leak or water emergency
515-222-3460 for WDM Water Works customer support and field assistance. The public FAQ does not identify a separate emergency-only number; use this utility contact for a suspected service leak or water emergency and follow any after-hours routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for West Des Moines
West Des Moines Water Works is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.