Payment channels

Pay Hardin County Water District No. 2

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MUNI-LINK / AuthorityPay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

270-737-1056 through the automated IVR; live account-service calls use the same published number. The IVR requires the account and CID numbers.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. HCWD2 publishes e-billing, an automated phone system, and app-based outage reporting, but the reviewed official pages do not publish a text-to-pay keyword or SMS enrollment process.

Mail-in address

Hardin County Water District No. 2, P.O. Box 970, Elizabethtown, KY 42702-0970.

Counters, drop boxes, and office hours

The District office is at 1951 West Park Road, Elizabethtown, KY 42701, open Monday-Friday, 8:30 a.m.-4:30 p.m. In-person payments may be made by cash, check, or card; the District also provides a night deposit box near its drive-through. New meters/taps are purchased through the office and new-meter payments are cash or check only. The current public pages do not identify additional staffed payment centers.

Accepted digital instruments

What you can use online

AuthorityPay accepts e-check and debit/credit cards; the District also offers automated IVR card payment, bank-draft AutoPay, and electronic billing. The published payment rule identifies Visa, MasterCard, American Express, and Discover for card payments. Debit/credit-card and e-check transactions carry a $2.65 processing fee; bank draft is advertised as free.

2026 transaction pricing

Convenience fees

$2.65 processing fee for every online card or e-check transaction and for card/e-check payments made in person or through the IVR. The District advertises automatic bank draft as a fee-free service.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Hardin County Water District No. 2 and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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