Public Water Authority
Portland Water District - Greater Portland Water System
Serving Greater Portland member and non-member communities
Population served
135,068
State system code
FIPS 23
Billing frequency
Monthly water rates and examples are published. Sewer billing frequency and the responsible municipality can vary because wastewater service is often a collaboration between PWD and the member city or town.
Provider briefing
How this utility’s billing works
Portland Water District - Greater Portland Water System operates as a public water authority serving Greater Portland member and non-member communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Meter-size minimum charge with an included cubic-foot allowance, then volumetric charges; seasonal rates differ for surface and deep mains and member versus non-member communities. Effective January 1, 2026, a member 5/8-inch meter has a $12.86 minimum with 100 cubic feet included, while non-member 5/8-inch service has a $14.80 minimum with 100 cubic feet included.. Bills are generated monthly water rates and examples are published. sewer billing frequency and the responsible municipality can vary because wastewater service is often a collaboration between pwd and the member city or town., and a typical residential cost reference is For a typical non-member 5/8-inch residential account, the published 2026 table estimates $37.12 at 5,400 gallons/month and $48.28 at 7,200 gallons/month for water only. Portland member examples show $22.97 at 500 cubic feet/month; local wastewater charges are additional.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
PWD does not provide one universal sewer tariff because wastewater is often billed by the local municipality. The rate page lists Portland municipal wastewater at $13 minimum for the first HCF and $13 per additional HCF under the listed effective date, while other member communities have different minimums and per-HCF charges. Customers must use the municipality named on their bill for the exact sewer calculation.
Meter and infrastructure notes
PWD launched a major AMI replacement project for nearly all 55,000 meters, with installation beginning October 2025 and continuing for three years. The project is intended to improve leak detection and emergency response; the public page does not state a universal completion date or hourly transmission interval.
Emergency water support
Report a leak or water emergency
207-761-8300 Service Emergency. Customer/account information is 207-761-8310, and the District’s high-bill guidance directs customers to inspect the meter for a moving red leak pointer.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Greater Portland member and non-member communities
Portland Water District - Greater Portland Water System is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.