Payment channels

Pay Portland Water District

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud; PWD’s FAQ identifies InvoiceCloud as the payment processor. The public page currently reports that the account/bill-pay portal is temporarily unavailable during a system upgrade.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(207) 761-8310, the District’s 24-hour automated account-information and payment line when available; the current public notice says automated phone payment is temporarily unavailable during the portal upgrade.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

PWD allows customers to sign up for pay-by-text after receiving a first bill, alongside paperless billing and AutoPay. The reviewed public pages do not publish a specific keyword; customers enroll through the account/payment system or contact Customer Service.

Mail-in address

Portland Water District, P.O. Box 9751, Portland, ME 04104-5051. The District warns not to mail payments to the corporate office at 225 Douglass Street because processing may be delayed.

Counters, drop boxes, and office hours

Portland Water District, 225 Douglass Street, Portland, ME. Lobby payment hours are Tuesday-Thursday 8:00 a.m.-noon by appointment; if the lobby is closed, customers may use the locked drop box. The reviewed payment page does not enumerate every accepted desk instrument, but check or money-order payment is supported by mail and online/phone card and EFT methods are documented.

Accepted digital instruments

What you can use online

Credit card, debit card, and electronic check from a checking or savings account through the online account system; AutoPay can use the default card or bank account. The District’s current payment pages do not enumerate every card brand.

2026 transaction pricing

Convenience fees

Free for checking/savings withdrawals; PWD’s FAQ states a $1 fee for credit-card payments up to $40 or 2.5% for amounts above $40. The current portal and automated phone payment system are temporarily unavailable during an upgrade, so customers should verify availability before relying on online payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Portland Water District and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →