Payment channels

Pay Charles County Department of Public Works - Water and Sewer Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Govolution LLC. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-477-8742, available 24 hours a day, 365 days a year; billing-office contacts are 301-645-0624 and 301-870-2542.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No verified text-to-pay keyword was published. Charles County offers email e-billing and online/IVR payment; customers should register through the official county page rather than use SMS payment links.

Mail-in address

Charles County Water & Sewer Billing, PO Box 1630, La Plata, MD 20646-1630. Make checks payable to Charles County Government and use the bill stub.

Counters, drop boxes, and office hours

Water and Sewer Billing is at 200 Baltimore Street, La Plata, Maryland, Monday-Friday 8:00 a.m.-4:30 p.m. Payments may be dropped at the Government Building Atrium entrance in La Plata or the Waldorf Sheriff's Office payment center at 3670 Leonardtown Road; the Waldorf center has a night depository and business hours 8:00 a.m.-4:30 p.m. Do not mail payments to the Waldorf center.

Accepted digital instruments

What you can use online

The county's payment options include debit/credit card, PayPal, Venmo, Amazon Pay, Google Pay, and Apple Pay; the IVR accepts American Express, Discover, Mastercard, and Visa. E-billing is available by email.

2026 transaction pricing

Convenience fees

The reviewed county water-billing page does not expose a current 2026 card fee; the county warns that credit-card payments may take up to three business days to post and returned e-checks/chargebacks incur $35.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Charles County Department of Public Works - Water and Sewer Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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