Payment channels

Pay City of Baltimore Department of Public Works – Bureau of Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The current Baltimore City water-billing pages do not identify the underlying payment gateway vendor by name.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-377-0765 for the automated credit-card or checking-account payment system. Credit-card payments carry a fee while checking-account payments have no fee under the current DPW payment flyer. Water-billing customer support is 410-396-5398 during the published weekday service window; the current bill postcard also directs customers to 410-369-5389 for customer service and 410-396-5352 for 24-hour emergency service.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Baltimore’s current water portal and bill materials provide online login, electronic bills, automatic payment, PromisePay payment plans, and account alerts, but do not publish a text-to-pay keyword, short code, or SMS enrollment workflow.

Mail-in address

Revenue Collections, P.O. Box 17533, Baltimore, MD 21297-1535. Make checks payable to Director of Finance, Baltimore City, write the account number on the check, and use the envelope/payment stub supplied with the bill. Do not mail cash.

Counters, drop boxes, and office hours

The current DPW payment flyer identifies the walk-in center at 200 Holliday Street, Room 8, Baltimore, MD, open Monday through Friday from 8:30 a.m. to 4:30 p.m. for in-person water-bill assistance and payments. The public-facing payment material does not publish a separate current list of neighborhood drop boxes or retail payment agents; customers should call 410-396-5398 before relying on a third-party location. Payment methods at the walk-in center are controlled by the current City instructions and may include check, money order, cashier’s check, cash, and card where accepted.

Accepted digital instruments

What you can use online

The official DPW payment flyer confirms checking-account payments with no fee and credit-card payments with a fee through the 866-377-0765 phone system and online portal. Baltimore’s current online payment materials do not verify a full card-brand list, Apple Pay, Google Pay, PayPal, Venmo, or a separate eCheck label beyond checking-account payment. PromisePay supports flexible residential payment plans but is a payment-arrangement service rather than a new digital instrument.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. As a flat current amount — Baltimore’s official 2026-facing payment flyer states that credit-card payments carry a fee and checking-account payments have no fee, but does not print the current dollar or percentage charge. The exact credit-card processing fee must be displayed by the payment portal or IVR before confirmation.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Baltimore Department of Public Works – Bureau of Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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