Payment channels

Pay Washington Suburban Sanitary Commission (WSSC Water)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as WSSC Water’s My WSSC Water portal is the utility-hosted account system. Its guest and quick-payment functions are linked from the same login page; the mobile and phone card/check payment service uses WSSC’s third-party processing arrangement, but the current public page does not name a separate gateway vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

Interactive Voice Response payment: (301) 206-4001, available 24 hours a day, seven days a week; toll-free payment/customer number: 1-800-634-8400. The IVR accepts credit-card or check/e-check payments, permits split payments, offers a seven-day extension request before a disconnection date, and can accept a customer-entered meter reading.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . WSSC Water’s current payment channels are the My WSSC Water portal, mobile app, phone IVR, E-Z Pay direct debit, self-service kiosks, drive-through, mail, PayNearMe cash locations, drop box, and in-person cashier service. The utility does not publish a text-to-pay short code, keyword, or SMS enrollment sequence.

Mail-in address

For one account, mail a check or money order using the bill envelope to WSSC Water, P.O. Box 62135, Baltimore, MD 21264-2135. For one check covering multiple accounts, mail to WSSC Water, Revenue, 14501 Sweitzer Lane, Laurel, MD 20707. Do not mail cash; customers are warned that bank or third-party bill-pay services can take longer to reach WSSC and can create late-payment or service-disruption risk.

Counters, drop boxes, and office hours

The principal cashier window is at the Richard G. Hocevar Building/WSSC Water Support Center, 14501 Sweitzer Lane, Laurel, MD 20707, weekdays 8:00 a.m.–5:00 p.m. The same address has a drive-through window and an after-hours drop box for checks or money orders, never cash. WSSC also operates self-service kiosks at the Laurel Support Center lobby, Montgomery County Satellite Office, 2425 Reedie Drive, 7th Floor, Wheaton, MD 20902, and Prince George’s County Department of Permits, 9400 Peppercorn Place, Largo, MD. Cash can be paid through PayNearMe at participating 7-Eleven, CVS Pharmacy, or Family Dollar locations after WSSC issues a barcode to the customer’s phone or email. WSSC Customer Service advisors are available Monday–Friday 8:00 a.m.–6:00 p.m.; the One Stop Shop is open weekdays 8:00 a.m.–5:00 p.m.

Accepted digital instruments

What you can use online

The My WSSC Water account and mobile app accept credit card, debit card, and e-check/ACH payments; the phone IVR accepts credit card or check/e-check; E-Z Pay withdraws the billed amount from a checking or savings account on the payment date; and online banking may be used as a third-party bill-pay route. Customers may also schedule future payments and automatic payments through the portal. Residential card/e-check digital payments carry the current $1.69 convenience fee; non-residential government, commercial, and multi-family accounts are charged $2.35 under the current payment page.

2026 transaction pricing

Convenience fees

Residential customers: $1.69 per mobile-app or phone payment using a credit card or check/ACH. Non-residential government, commercial, and multi-family customers: $2.35 for credit-card or check/ACH payment. The fee applies to the app and automated phone route described by WSSC; free electronic-check payment is available through e-Bill/portal arrangements when the customer uses the qualifying account option. Credit-card payments are limited to $750 and to four transactions per month per account in the current payment instructions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Washington Suburban Sanitary Commission (WSSC Water) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →