Payment channels

Pay Boston Water and Sewer Commission (BWSC)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus, through the BWSC Customer Self-Service (CSS) Portal and QuickPay. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-470-5881

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

BWSC's CSS Portal lets a customer add a mobile number, manage notification preferences, and receive electronic bill notifications by text; the new billing-system FAQ warns that carrier message and data rates may apply. The current public instructions do not document a text keyword that directly authorizes a payment, so the verified workflow is to register at customerportal.bwsc.org with the seven-digit account number and six-character activation code, enable E-Bill/SMS notifications, and make the payment through QuickPay, the logged-in portal, or the Paymentus IVR. BWSC may also send automated utility-account payment-obligation or service-disruption texts to a mobile number on file.

Mail-in address

Boston Water and Sewer Commission 980 Harrison Avenue Boston, MA 02119. Customers should enclose the bill stub and make checks or money orders payable as instructed on the current bill; the official residential billing page identifies this BWSC address for mailed payment.

Counters, drop boxes, and office hours

BWSC's public office and payment location is 980 Harrison Avenue, Boston, MA 02119, open Monday-Friday 8:00 a.m.-5:00 p.m. Customers can pay with cash or other accepted methods at the office, while the online payment page separately supports electronic check and card. BWSC's emergency Operations function is 24/7 at 617-989-7900, Collections is 617-989-7070 Monday-Friday 8:00 a.m.-5:00 p.m., Customer Service is 617-989-7800 during those hours, and Meter Installation/Meter Shops operate Monday-Saturday 7:30 a.m.-4:00 p.m. The public pages do not list a separate network of drop boxes or third-party cash counters.

Accepted digital instruments

What you can use online

BWSC's Paymentus QuickPay and CSS Portal accept electronic check or checking/money-market account payments and Visa, Mastercard, and Discover debit or credit cards. Customers can register for monthly AutoPay, view bills and history, or pay through the Paymentus phone system at 844-470-5881. The official current payment page does not identify Apple Pay, Google Pay, Venmo, or PayPal as supported instruments; cash, check, and money order remain available through the non-digital channels.

2026 transaction pricing

Convenience fees

For Visa, Mastercard, and Discover water, sewer, and stormwater card payments, the third-party processor charges $4.25 for each increment of $650.00. Electronic-check, cash, and mailed-check payments do not incur that convenience fee. BWSC's special-fee schedule separately lists a $25 returned-payment processing fee; the card surcharge is paid to the processor and is not recorded as BWSC revenue.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Boston Water and Sewer Commission (BWSC) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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