Municipal Department
City of Salem Water and Sewer Division
Serving Salem
Population served
44,480 people (EPA SDWIS active CWS PWS MA3258000)
State system code
FIPS 25
Billing frequency
A dedicated this detail was not publicly posted. Confirm the cycle on the bill.
Provider briefing
How this utility’s billing works
City of Salem Water and Sewer Division operates as a municipal department serving Salem. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered per-100-cubic-foot rates effective July 1, 2026: residential water $5.26 and sewer $8.70; nonresidential rates differ by class and volume.. Bills are generated a dedicated this detail was not publicly posted. confirm the cycle on the bill., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete total; apply the FY27 residential water/sewer HCF rates to converted usage and any account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is $8.70 per 100 cubic feet effective July 1, 2026; no winter-average formula was stated.
Meter and infrastructure notes
The City handles meter reading questions; no universal AMI/AMR vendor or interval was identified.
Emergency water support
Report a leak or water emergency
978-619-5675 for water-related questions, meter leaks, and payment-plan routing.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Salem
City of Salem Water and Sewer Division is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.