Public Water Authority
Springfield Water and Sewer Commission
Serving Springfield and participating Commission service communities
Population served
169,170 people (EPA SDWIS active CWS PWS MA1281000)
State system code
FIPS 25
Billing frequency
A dedicated this detail was not publicly posted. The Commission's public rate page identifies fiscal-year rates but the reviewed pages did not state one universal residential billing cycle.
Provider briefing
How this utility’s billing works
Springfield Water and Sewer Commission operates as a public water authority serving Springfield and participating Commission service communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered volumetric pricing in dollars per 100 cubic feet plus meter-size monthly service and infrastructure-renewal charges. FY27 residential water is $6.03 per 100 cubic feet and FY27 residential sewer is $7.85 per 100 cubic feet; 100 cubic feet is approximately 748 gallons.. Bills are generated a dedicated this detail was not publicly posted. the commission's public rate page identifies fiscal-year rates but the reviewed pages did not state one universal residential billing cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete bill total; calculate converted CCF consumption, the applicable monthly meter service charge, the infrastructure-renewal charge, and sewer component from the Commission's FY27 schedule.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The Commission bills wastewater from metered water consumption using a published residential sewer rate per 100 cubic feet, with service and infrastructure charges varying by meter size. The reviewed public materials did not state a universal winter-average formula.
Meter and infrastructure notes
The reviewed Commission pages did not identify a universal AMI/AMR vendor or reading interval. Customers should use the bill's meter-read dates and contact the Commission for address-specific meter information.
Emergency water support
Report a leak or water emergency
413-452-1300 main Commission line; the reviewed public page did not expose a separate verified 24/7 emergency IVR.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Springfield and participating Commission service communities
Springfield Water and Sewer Commission is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.