Public Water Authority
Springfield Water and Sewer Commission
Serving Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham
Population served
Approximately 250,000 people regionally; about 43,500 retail drinking-water accounts and 550 fire-service accounts in Springfield and Ludlow, with regional water and wastewater service extending across ten Lower Pioneer Valley communities
State system code
FIPS 25
Billing frequency
Monthly. Water meters produce the recurring water and sewer bill, and the Commission’s leak-detection process reviews monthly consumption and flags unusual changes.
Provider briefing
How this utility’s billing works
Springfield Water and Sewer Commission operates as a public water authority serving Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric rates by 100 cubic feet, with fixed monthly meter and infrastructure-renewal charges. For FY27 effective July 1, 2026, the residential water charge is $6.03 per 100 cubic feet (748 gallons) and the residential sewer charge is $7.85 per 100 cubic feet. A 1/2-inch or 5/8-inch meter has a $4.32 monthly service charge and a $13.08 monthly infrastructure-renewal charge. The reviewed current schedule does not show seasonal residential tiers or a drought surcharge.. Bills are generated monthly. water meters produce the recurring water and sewer bill, and the commission’s leak-detection process reviews monthly consumption and flags unusual changes., and a typical residential cost reference is Using the FY27 rates effective July 1, 2026, 5,000 to 7,000 gallons is approximately 6.68 to 9.36 CCF. Water plus sewer variable charges are therefore about $92 to $130 per month, and the standard 5/8-inch meter service and infrastructure-renewal charges add $17.40, producing an estimated combined monthly bill of roughly $109 to $147 before any account-specific adjustments, taxes, or other service charges. Actual bills vary with the meter size, exact consumption, and whether the property receives both Commission water and sewer service.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
For retail customers receiving both services, sewer is billed on the metered water volume rather than on a separately measured household discharge. The FY27 residential wastewater rate is $7.85 per 100 cubic feet, while water is $6.03 per 100 cubic feet, so outdoor irrigation and other metered uses can increase the sewer charge unless the account qualifies for a Commission adjustment or separate approved meter arrangement. The current public residential schedule does not describe a winter-average sewer formula or a flat percentage tie-in; customers should contact Customer Service for property-specific rules when consumption includes substantial irrigation.
Meter and infrastructure notes
The Commission uses automatic meter reading technology: crews collect readings across the distribution system monthly by radio, allowing the water meter to generate both water and sewer charges. Smart-meter deployments add daily usage data to the customer portal and support leak tracking; current procurement materials describe cellular telemetry from single-jet meters to a cloud platform. If weather, radio interference, transmitter damage, or a meter problem prevents a read, the Commission may estimate the bill from prior usage and correct it when an actual read is obtained. Customers can contact 413-310-3501 or meters@waterandsewer.org about a meter, reading, or smart-usage issue.
Emergency water support
Report a leak or water emergency
413-310-3501 is the Commission’s 24/7 emergency number for water or sewer repairs, main breaks, leaks, and urgent service problems. The Commission also uses this number for a consumption audit and leak-detection assistance; customers should report an active leak promptly, shut off an accessible interior valve when safe, and provide the service address and account information.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Springfield and the Lower Pioneer Valley regional service area, including Agawam, East Longmeadow, Longmeadow, Ludlow, Southwick, West Springfield, and portions of Chicopee and Wilbraham
Springfield Water and Sewer Commission is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.