Municipal Department
Town of Franklin Water and Sewer Department
Serving Franklin
Population served
33,706 people (EPA SDWA queue estimate for MA2101000)
State system code
FIPS 25
Billing frequency
Quarterly usage basis; the Town’s rates are explicitly calculated on quarterly water usage in CCF.
Provider briefing
How this utility’s billing works
Town of Franklin Water and Sewer Department operates as a municipal department serving Franklin. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing quarterly usage tiers measured in CCF. Effective July 1, 2026, water is $8.77 per CCF for 0-15 CCF, $9.23 for 16-40 CCF, and $10.82 for 41+ CCF; sewer tiers are $9.42, $10.03, and $11.52.. Bills are generated quarterly usage basis; the town’s rates are explicitly calculated on quarterly water usage in ccf., and a typical residential cost reference is At 5,000-7,000 gallons per month, the quarterly equivalent is approximately 20-28 CCF, which falls across the first two published tiers. The reviewed page does not provide a fixed base charge or complete household total, so the exact monthly average is not publicly stated.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is billed from the same quarterly CCF usage tiers as water, with a separate per-CCF charge. A residence without municipal water is charged a flat $310 per quarter for sewer usage effective July 1, 2025.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed Town pages do not identify meter technology or reading schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. No separate 24/7 water-emergency line was exposed.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Franklin
Town of Franklin Water and Sewer Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.