Municipal Department
City of Rochester Water and Sewer Department
Serving Rochester
Population served
Approximately 74,000 people in the EPA-listed Rochester Hills/Rochester-area CWS record; the official City of Rochester water page describes the municipal service area and two water systems.
State system code
FIPS 26
Billing frequency
Quarterly. Bills are mailed quarterly and are normally due 18 days after the billing date, with a next-business-day extension when that due date falls on a weekend or holiday.
Provider briefing
How this utility’s billing works
City of Rochester Water and Sewer Department operates as a municipal department serving Rochester. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as The City operates two water sources: Great Lakes Water Authority service for the eastern half and a municipal well field for the western half. The 2025 effective September 1 schedule uses source-specific per-unit usage charges plus quarterly ready-to-serve and infrastructure fixed/variable charges; the official page does not expose a separate 2026 table.. Bills are generated quarterly. bills are mailed quarterly and are normally due 18 days after the billing date, with a next-business-day extension when that due date falls on a weekend or holiday., and a typical residential cost reference is A dedicated this detail was not publicly posted. The official Rochester page publishes quarterly per-MEU and per-unit charges but does not provide a representative 5,000-to-7,000-gallon single-family total. The amount varies materially by whether the property is on GLWA or well water and by sewer usage.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The City handles routine sewer-main maintenance, while the resident maintains the private sewer segment from the house to the city-main connection. The reviewed official page references a sewer-rate schedule but does not expose a current residential winter-average or intake-percentage calculation in its accessible text.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed Rochester page specifies quarterly billing but does not identify the meter technology or whether reads are AMI, AMR, radio-transmitted, or manually collected.
Emergency water support
Report a leak or water emergency
248-651-5165 for DPW water questions. The reviewed official page does not identify a separate 24/7 emergency number; use the City/DPW emergency route for a main break or water-quality crisis.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Rochester
City of Rochester Water and Sewer Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.