Payment channels

Pay City of Southfield Water and Sewer Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as BS&A Online with Paymentus for the Utility Billing Payments processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

844-860-8194 for residential credit-card or e-check phone payments; commercial phone payments are e-check only. Water Department customer service is 248-796-4850.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No Southfield text-to-pay keyword or SMS enrollment process was published on the reviewed water-billing pages. Customers can enroll in paperless billing by emailing waterbill@cityofsouthfield.com and can use the free automatic bank-account payment plan.

Mail-in address

City of Southfield, Water and Sewer Department, P.O. Box 33835, Detroit, MI 48232-0835. Include the water-bill stub to ensure correct crediting.

Counters, drop boxes, and office hours

Payments are accepted at the Treasurer's Office in the Municipal Building at the Civic Center complex, 26000 Evergreen Road at Civic Center Drive, Monday-Friday 8:00 a.m.-5:00 p.m.; customers should bring the complete bill form. Water Department service, new service, shutoff and troubleshooting questions are handled Monday-Friday 7:30 a.m.-4:30 p.m. at 248-796-4850.

Accepted digital instruments

What you can use online

The City accepts residential credit card and electronic-check phone payments, commercial e-check phone payments, online BS&A/Paymentus payments and automatic withdrawals from checking or savings accounts. Paperless billing is also available.

2026 transaction pricing

Convenience fees

Southfield's current water-billing page states that the new online water-bill system has no registration requirement and no fee to utilize the system. The general City payment page warns that convenience fees may apply to other online payments, so this no-fee statement is limited to the water-bill workflow.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Southfield Water and Sewer Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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