Municipal Department
City of Sterling Heights Water and Sewer Billing
Serving Sterling Heights
Population served
127,000
State system code
FIPS 26
Billing frequency
Monthly; the City states monthly water and sewer bills are prepared and the WaterSmart portal displays monthly bills.
Provider briefing
How this utility’s billing works
City of Sterling Heights Water and Sewer Billing operates as a municipal department serving Sterling Heights. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Tiered volumetric water charge per 100 cubic feet plus fixed monthly water and sewer charges. The currently published residential schedule effective July 1, 2025 lists $2.66 per 100 cubic feet for the first 12 CCF and $4.87 above 12 CCF, with a 5/8-inch monthly water fixed charge of $9.60.. Bills are generated monthly; the city states monthly water and sewer bills are prepared and the watersmart portal displays monthly bills., and a typical residential cost reference is Approximately $76 per month, the City’s published fiscal-year 2025/26 average residential water/sewer bill. A 5,000-7,000-gallon household estimate varies with the City’s CCF conversion, current rate-year schedule, sewer averaging, and meter size.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The published schedule charges $7.07 per 100 cubic feet of sewer use plus an $8.30 monthly sewer fixed charge. For single-family customers receiving both services, sewer usage is based on current-period water consumption or the average of actual water consumption on the January 1, February 1, and March 1 bills, whichever is lower.
Meter and infrastructure notes
The actual meter is usually in the basement and connected to an exterior remote reader. The City states that Public Works receives readings monthly through the remote, eliminating the need for a meter reader to enter the home; WaterSmart provides usage history and leak notifications.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed Sterling Heights billing pages provide Water and Sewer Billing at (586) 446-2320 and WaterSmart leak/emergency notifications but do not publish a separate 24/7 telephone emergency line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Sterling Heights
City of Sterling Heights Water and Sewer Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.