Payment channels

Pay DEARBORN

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as BS&A Online is the City of Dearborn primary water-bill platform; DivDat is an additional guest-payment/kiosk/mobile-app channel.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The current City of Dearborn water page publishes 311 or 313-943-2150 for customer service but does not publish a dedicated automated phone-payment IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No current Dearborn water Pay by Text enrollment keyword, short code, or opt-in workflow was published on the 2026 water-services and BS&A pages reviewed.

Mail-in address

City of Dearborn, Dept. 3101, P.O. Box 30516, Lansing, MI 48909-8016. Checks should be payable to the City of Dearborn, include the water account number in the memo field, and be mailed with the payment stub.

Counters, drop boxes, and office hours

Treasury Division cashier counter, Dearborn Administrative Center, 16901 Michigan Ave, Dearborn, MI 48126, Monday through Friday 8:00 a.m.–4:30 p.m.; customer-service telephone is 311 or 313-943-2150. A DivDat payment kiosk is in the vestibule at the Administrative Center and is also available through the DivDat mobile app. A 24-hour payment drop box is in the parking lot across from the main doors. The city page does not publish a separate counter surcharge or a complete satellite-location list.

Accepted digital instruments

What you can use online

The City offers online BS&A payments and DivDat guest/kiosk/mobile payments. Online credit and debit cards are accepted with the published processing fee. The free automatic-payment program withdraws water and sewer bills by ACH from a checking or savings account on the due date. Paper checks are accepted by mail; the reviewed city pages do not state a complete current card-brand list for water payments.

2026 transaction pricing

Convenience fees

3% processing fee on online credit and debit card payments. The free ACH automatic-payment program has no City service fee. The automatic-payment application states that an unsuccessful ACH debit incurs a $30 NSF fee and leaves the customer responsible for accrued penalties.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by DEARBORN and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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