Public Water Authority
Holland Board of Public Works
Serving Holland
Population served
49,687 people (EPA SDWA queue estimate for MI0003190)
State system code
FIPS 26
Billing frequency
Monthly. Water and wastewater rates are stated as monthly charges, and bills issued in the current month cover the prior month’s billing cycle.
Provider briefing
How this utility’s billing works
Holland Board of Public Works operates as a public water authority serving Holland. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly fixed readiness-to-serve charge plus tiered water commodity pricing. For residential customers, 1-4 CCF is $1.95 per CCF and usage above 4 CCF is $2.89 per CCF; a 5/8-inch meter has a $14.80 readiness charge per billing cycle. The 2026-07-01 approved rate sheet is the current published schedule.. Bills are generated monthly. water and wastewater rates are stated as monthly charges, and bills issued in the current month cover the prior month’s billing cycle., and a typical residential cost reference is Approximately $54 per month for a 5/8-inch residential account using 5,000-7,000 gallons: the $14.80 water readiness charge plus water commodity, the $16.99 single-family wastewater readiness charge, and wastewater at $3.00 per CCF. Exact charges vary because 5,000-7,000 gallons equals roughly 6.7-9.4 CCF and current 2026 rate-sheet components may include additional surcharges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Holland BPW uses the water meter for wastewater because there is no separate drain meter. November-April bills use actual October-March water usage; May-October bills use the lower of actual April-September usage or the prior October-March average, preventing lawn irrigation from inflating wastewater charges. Residential wastewater commodity is $3.00 per CCF plus a $16.99 single-family readiness charge.
Meter and infrastructure notes
Holland BPW is replacing aging water meters across the service area; MyHBPW displays service-period meter readings and usage history. The reviewed public pages do not identify the exact deployed AMR/AMI communications technology or read day.
Emergency water support
Report a leak or water emergency
616-355-1500, HBPW’s 24/7 outage-support line for water and other utility problems.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Holland
Holland Board of Public Works is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.