Payment channels

Pay Shelby Township Department of Public Works Water and Sewer Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-565-3139 for card payments; the reviewed Township page does not identify whether the line is fully automated or live-assisted.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No Shelby Township text-to-pay keyword or enrollment process was published on the reviewed 2026 water page. Customers can use bank bill pay, online account payment and phone card payment.

Mail-in address

Shelby Township Department of Public Works, 6333 23 Mile Road, Shelby Township, MI 48316. Include the barcode stub with the check or money order.

Counters, drop boxes, and office hours

The DPW Building at 6333 23 Mile Road accepts cash, check, money order and in-person card payments Monday-Friday 8:00 a.m.-4:30 p.m.; card payments carry the published processing fee. The Treasurer's Office at 52700 Van Dyke Avenue accepts cash, check and money order Monday-Friday 8:30 a.m.-5:00 p.m. and does not take online payments. Twenty-four-hour drop boxes are outside the DPW circle drive and at the 24 Mile Road entrance to the municipal campus; drop-box payments post the next business day and cash must not be deposited.

Accepted digital instruments

What you can use online

Online payment accepts eCheck, Visa, Mastercard, American Express and Discover. Customers can also use their own bank's online bill-pay service. Phone payments accept the listed card brands.

2026 transaction pricing

Convenience fees

The Township charges 2.75% for credit/debit cards with a $2.50 minimum and $1 for eChecks online. The phone card payment uses the same 2.75%/$2.50-minimum structure; in-person card payments also carry the card fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Shelby Township Department of Public Works Water and Sewer Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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