Payment channels

Pay WARREN, CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Point and Pay / Paydici. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. (586) 759-9200 is the published water billing and emergency number, not a separate IVR payment line.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City publishes electronic billing and email statement notifications, but no current text-to-pay keyword, short code, or enrollment sequence.

Mail-in address

City of Warren Water Division, One City Square, Suite 420, Warren, MI 48093-2394.

Counters, drop boxes, and office hours

Water Accounting / Customer Service is at One City Square, Suite 420, Monday-Friday 8:30 a.m.-5:00 p.m. The City also identifies a cashier on the second floor and a secure drop box on the east side of City Hall. Cash, checks, money orders, and direct-pay arrangements are supported through the published city channels.

Accepted digital instruments

What you can use online

Point and Pay/Paydici accepts electronic check, debit card, and credit card; the City also offers direct pay from a bank account.

2026 transaction pricing

Convenience fees

Checking and savings payments have no additional fee. Credit and debit card payments are charged 2.8%, with a $1.50 minimum service fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by WARREN, CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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